About

Last Updated:

22/07/2026

Damisa Feedback Resolution Process

DAMISA CUSTOMER TERMS
AND CONDITIONS

How to make a complaint?

Your feedback is important to us. If you would like to share any concerns or raise a complaint, you can contact us by:

Email: compliance@damisa.co

Online: using our feedback form

Please tell us:

your name
how you wish us to contact you (for example, by phone, email)
what your complaint is about and what went wrong, and
what you would like us to do.

How we will handle your complaint?

We will always aim to resolve your complaint as quickly as possible. Generally:

We’ll acknowledge your complaint

We’ll aim to acknowledge your complaint within one business day.

We’ll assess and investigate

We’ll assess the information you give us and investigate the issue. If we need more information, we’ll contact you.

We’ll work with you to find a fair outcome

We aim to resolve most issues within 5 business days. Where this is not possible, we’ll respond to you in writing within 30 days from when you made the complaint.

If the issue is complex and we still haven’t resolved it, we’ll let you know the reason for the delay and when we expect to provide you with our final response. At this time, we’ll also share details of the external dispute resolution body that you may reach out to.

If you need help to make a complaint

You can appoint someone to handle your complaint on your behalf (such as a relative or friend 18 years or older, or a legal representative). We’ll need your authority to speak to any representative that you appoint.

If you’re still not happy

If you’re not satisfied with our response to your complaint, you can contact:

If you are in Australia:

the Australian Financial Complaints Authority (AFCA)

Email: info@afca.org.au

Phone: 1800 931 678 (free call) (or +61 1800 931 678 if calling from overseas)

Online: www.afca.org.au

Mail: GPO Box 3, Melbourne, VIC, 3001.

the Office of the Australian Information Commissioner (OAIC), if your complaint relates to how we handle your personal information

Email: enquiries@oaic.gov.au

Phone: 1300 363 992

Online: www.oaic.gov.au

Mail: GPO Box 5288, Sydney NSW 2001

If you are in the EU:

Polish Financial Ombudsman

Email: biuro@rf.gov.pl

Online: rf.gov.pl/dla-klientow/postepowania-interwencyjne/

Mail: Biuro Rzecznika Finansowego, ul. Nowogrodzka 47a, 00-695 Warszawa

The authorities responsible for handling complaints about crypto service providers in your country, list is available online https://www.esma.europa.eu

We value your feedback

Thank you for giving us the opportunity to make things right.

Complainant details

COMPANY NAME

Company Website

COMPANY NAME

Company Website

Are you a Damisa client? If yes, please provide your client reference number provided by Damisa

Yes, I am a Damisa client

No, I am not a Damisa client

Complainant's name*

Legal representative details (if applicable)

If you are in the EU, your LEI (if available)

Your address (provide either your personal address or your entity registered office)

Phone number*

Email address*

Tell us about your complaint/feedback

Representative’s full name

Representative’s LEI

Representative’s registration number

Please describe the subject matter of the complaint

Representative’s address (for firms, provide the registered office address)

Representative’s contact details*

How would this issue best be resolved?

Please include relevant date(s)

Please describe the damage, loss or detriment caused (if relevant)

If you have any documentation supporting the fact(s) mentioned, please paste directing URLs here

Please describe

How would you like us to contact you (by phone or by email)?

Damisa uses the personal information you provide here to assist you with your request.

Our Privacy Policy describes how we collect, use, disclose and manage your personal information.

Financial infrastructure for global B2B settlements.
Empowering the world with access to always-on financial infrastructure

Damisa is a proud partner of ekko, together empowering customers to grow their businesses sustainably at scale.

All Systems Operational

Canadian Regulatory Disclosure: Damisa Technologies Canada Ltd. is registered as a Money Services Business with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) under registration number N300000823, with permitted activities including foreign exchange dealing, money transferring, and dealing in virtual currencies. Registered office: 12707 20 Avenue, Blairmore, Alberta, Canada, T0K 0E0. FINTRAC registration is not an endorsement or recommendation by FINTRAC or the Government of Canada of Damisa's products or services. Balances held with Damisa are not insured by the Canada Deposit Insurance Corporation.

European Union Regulatory Disclosure: Damisa Technologies Europe sp. z o.o. is a company incorporated in Poland with a fully paid-up share capital of PLN 125 500,00. Registered office: Żelazna 51/53, 00-841 Warsaw, Poland.

Registered in the National Court Register (KRS) under number 0001088305 in the 14th Commercial Division of the District Court for the Capital City of Warsaw. NIP: 1182279131 | REGON: 527803277.

Damisa Technologies Europe sp. z o.o. was entered in the former Polish Register of Virtual Currency Activities under number RDWW-1839.

This historical registration does not constitute authorisation under MiCA and does not permit the company to provide crypto-asset services in the European Union. The Australian and Canadian are still under review.

Australian Regulatory Disclosure: Damisa Technologies Pty Ltd (ACN 682 846 966) is registered in Australia with its registered office at Level 1, 63-73 Ann Street, Surry Hills, New South Wales, 2010. The company is registered with AUSTRAC as a virtual asset service provider (VASP) on the AUSTRAC VASP Register and as an independent remittance dealer on the AUSTRAC Remittance Sector Register.

Compliance & Contact: General inquiries: hello@damisa.xyz. Correspondence regarding complaints, personal data protection, or counteracting money laundering and terrorist financing can be sent to the company's mailing address or electronically to compliance@damisa.xyz.

Risk Warning: Digital assets are subject to market volatility and regulatory changes. The use of digital currency exchange services carries inherent risks. Damisa provides B2B financial infrastructure and does not offer consumer investment advice.

Financial infrastructure for global B2B settlements.
Empowering the world with access to always-on financial infrastructure

Damisa is a proud partner of ekko, together empowering customers to grow their businesses sustainably at scale.

All Systems Operational

Registered in the National Court Register (KRS) under number 0001088305 in the 14th Commercial Division of the District Court for the Capital City of Warsaw. NIP: 1182279131 | REGON: 527803277.

Damisa Technologies Europe sp. z o.o. was entered in the former Polish Register of Virtual Currency Activities under number RDWW-1839.

Financial infrastructure for global B2B settlements.
Empowering the world with access to always-on financial infrastructure

Damisa is a proud partner of ekko, together empowering customers to grow their businesses sustainably at scale.

All Systems Operational

Registered in the National Court Register (KRS) under number 0001088305 in the 14th Commercial Division of the District Court for the Capital City of Warsaw. NIP: 1182279131 | REGON: 527803277.

Damisa Technologies Europe sp. z o.o. was entered in the former Polish Register of Virtual Currency Activities under number RDWW-1839.

Last Updated:

22/07/2026

Damisa Feedback Resolution Process

DAMISA CUSTOMER TERMS AND CONDITIONS

How to make a complaint?

How we will handle your complaint?

If you need help to make a complaint

If you’re still not happy

We value your feedback

DAMISA CUSTOMER TERMS
AND CONDITIONS